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Customer service hours: Monday through Friday from 8:30 to 19:15.
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Asesoramiento técnico desde hace más de 45 años

Expert advice. Cartés DNA

Expert filtration advice with the largest team of experts in the country.

More information

CONSULTING

Filtration specialist and project consulting service.

Consulting

We are specialists in filtration thanks to our teams: Sales Department, Call Centre and Technical Department.

These teams, experts in each of their fields, have in-depth knowledge of the problems faced in the markets in which they work (industry, automotive, maritime, mining, transport, agriculture and public works). They have received comprehensive training in filtration and many of them are engineers.

This enables us to provide the most suitable advice and help you to find a specific solution and the most appropriate product or system for any requirement.

SolutionsWE FEEL LIKE A PART OF YOUR COMPANY AND WE HELP YOU TO GROW AND INCREASE YOUR EFFICIENCY

RELY ON THE BEST TEAM OF FILTRATION EXPERTS.

Call Center

Our experts are highly trained in filtration and have real-time information about the customer who is calling. This means that they are able to monitor the customer, their needs, issues and other relevant information and provide a fully customised service, without the risk of information being lost. They process orders, resolve technical issues and keep them informed of any campaigns and special promotions etc.

Our call centre facilities also incorporate the different communication channels that our customers use to contact us: telephone, fax, email and online orders.

Sales Department and Technical Department

Our sales force is one of the largest in the parts distribution industry and has the greatest expertise in filtration. They are technical advisers, often engineers, who provide genuine advice for businesses.

The sales service not only covers specific part replacement needs, but also provides technical advice to optimise customers' resources, strengthen their businesses by providing technical and commercial training to their workforces and provide commercial assistance and marketing tools to boost their sales.

A SERVICE DESIGNED FOR YOU

  • CUSTOMISED TELEPHONE SUPPORT

    CUSTOMISED TELEPHONE SUPPORT

    Experts in filtration, at the end of the line from 8:30 to 14:00 and 15:00 to 19:15 and with high satisfaction ratings according to the regular surveys conducted with our customers.

  • CUSTOMISED COMMERCIAL ASSISTANCE.

    CUSTOMISED COMMERCIAL ASSISTANCE.

    Experts in filtration, at the end of the line from 8:30 to 14:00 and 15:00 to 19:15 and with high satisfaction ratings according to the regular surveys conducted with our customers.

  • TECHNICAL INSPECTIONS OF FACILITIES

    TECHNICAL INSPECTIONS OF FACILITIES

    Our engineers study your activity, processes and needs and advise you on how to optimise them, reduce maintenance costs and prevent downtime.

  • HIGH QUALITY SERVICE

    HIGH QUALITY SERVICE

    We are certified by TÜV RHEINLAND according to standard ISO 9001:2015, as a company with an outstanding Quality Management System.

WE ARE HERE TO LEAN, DO WE FILTER?

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Customer service hours: Monday through Friday from 8:30 to 19:15.
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